Refund Policy

Here’s a Refund Policy for your e-commerce store PahenLoo in Pakistan:

Refund Policy
At PahenLoo, we value your satisfaction and strive to provide a hassle-free shopping experience. This Refund Policy outlines the terms and conditions under which refunds can be requested and processed.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • The product received is defective, damaged, or incorrect.
  • The product does not match the description provided on our website.
  • The product is missing essential components or parts.
  • You return the product in its original condition, packaging, and with all tags intact within the specified return window.

2. Refund Request Timeframe

  • Refund requests must be made within 7 days of receiving your order.
  • Any requests made after this period may not be eligible for a refund.

3. Conditions for Refund Approval

Refunds will be approved only if:

  • The product is returned in its unused and original condition.
  • The original invoice or proof of purchase is provided.
  • The returned item is inspected and meets our return criteria.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Products on sale or purchased during promotional campaigns.
  • Personalized or customized items.
  • Items that are used, damaged, or missing components due to customer negligence.
  • Non-returnable items, such as undergarments, swimwear, and hygiene-related products.

5. Refund Process

  • Once your returned item is received and inspected, we will notify you via email or SMS about the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.

6. Refund Methods

  • Online Payments: Refunds will be credited back to your original payment method.
  • Cash on Delivery (COD): Refunds for COD orders will be issued as store credit or via a bank transfer.

7. Shipping Charges

  • Shipping charges are non-refundable, except in cases where the product delivered was incorrect or defective.
  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

8. How to Request a Refund

To request a refund, follow these steps:

  1. Email us at support@pahenloo.com with your order number and reason for return.
  2. Attach clear photos of the product, packaging, and any visible defects.
  3. Await confirmation and further instructions from our support team.

9. Customer Support

For assistance with refunds or any other inquiries, please contact us:

Thank you for shopping at PahenLoo. We are committed to ensuring your satisfaction with every purchase!