Shipping Policy

Here’s a Shipping Policy for your e-commerce store PahenLoo in Pakistan:

Shipping Policy
At PahenLoo, we are committed to delivering your orders quickly, efficiently, and safely. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website.

1. Delivery Locations

We deliver to all cities and regions across Pakistan. If your location is not serviceable by our logistics partners, we will notify you before processing your order.

2. Shipping Charges

  • Shipping charges are calculated at checkout and depend on your delivery location and the weight of the order.
  • Free Shipping: Orders above a certain amount (e.g., PKR 2,000) may qualify for free shipping, as mentioned in our promotional offers.
  • For cash-on-delivery (COD) orders, an additional COD service fee may apply, which will be displayed during checkout.

3. Estimated Delivery Time

  • Standard Delivery: Orders are typically delivered within 3–7 business days after confirmation.
  • Remote Areas: Deliveries to remote or rural areas may take 7–10 business days.
  • Delivery times may vary due to unforeseen circumstances, such as weather conditions, strikes, or public holidays.

4. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • You will receive a notification via email or SMS once your order is shipped, along with a tracking ID for real-time updates.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking ID via SMS or email.
  • You can track your order using the link provided in the notification.

6. Delivery Attempts

  • Our courier partners will make up to two delivery attempts. If the delivery is unsuccessful after two attempts, the package will be returned to us.
  • Re-delivery charges may apply for returned orders.

7. Damaged or Missing Items

  • If your order is delivered in a damaged condition or is missing items, please notify us within 48 hours of receiving the package.
  • Email us at support@pahenloo.com with your order number and photographic evidence to process a resolution.

8. Cash on Delivery (COD)

  • For COD orders, please ensure you have the exact payment amount ready at the time of delivery. Our delivery partners may not have change available.
  • Repeated refusal of COD orders may result in restrictions on your account.

9. Shipping Restrictions

  • Orders exceeding a specific weight or size may require additional shipping charges or extended delivery times.
  • Hazardous or restricted items cannot be shipped as per courier guidelines.

10. Customer Support

If you have any questions regarding your shipment or need assistance, please contact our customer support team:

Thank you for choosing PahenLoo! We look forward to serving you.

Let me know if you want to customize this further or add specific details!